Refund policy
Refund eligibility depends on payment, fulfillment, and whether a digital code has been issued or viewed.
Last updated: September 5, 2026
Orders awaiting payment
An order marked Awaiting payment has not been charged and may be cancelled without a refund. Contact support with the order reference if cancellation is needed.
Paid digital products
Gift card codes are time-sensitive digital products. A paid order may be eligible for cancellation only before fulfillment. Issued, viewed, or redeemed codes are generally non-refundable unless required by law or confirmed invalid.
Incorrect or failed Instant Delivery
Lumo Gifts LLC reviews verified Instant Delivery failures, duplicate charges, and codes reported as invalid. Available remedies depend on order status, evidence, and the issuing brand's rules.
Unauthorized activity
If a Lumo Gifts charge appears unauthorized, contact Lumo Gifts LLC support and the payment provider promptly. Reviews may require order details and reasonable identity verification.
Brand restrictions
Gift card redemption, balance, expiration, and merchant return rules are controlled by the issuing brand. Returning merchandise bought with a gift card does not necessarily create a cash refund.
EU and UK consumers
Residents of the EU/EEA and United Kingdom may have additional statutory refund or withdrawal rights for digital products. Nothing in this policy limits mandatory consumer protections that apply in your jurisdiction.
Questions
Contact Lumo Gifts LLC at support@lumogifts.com or (503) 847-2196, or mail Lumo Gifts LLC, 1455 NW Irving Street, Suite 300, Portland, OR 97209, United States. Do not submit full payment card numbers, passwords, or gift card codes.